Online manifesto http://www.cluetrain.com/ and book describing the End of Business as Usual.
It's basic thesis is that companies in the mass media age put up facades of official communication separating internal workers and external customers.
In the new age of free communicaiton on the internet such facades are easily routed around, and appear to both employees and customers as increasingly annoying or riddiculous. In fact, the facade is starting to hurt the company that tries to maintain it.
The Cluetrain therapy is for companies to free their employees to speak to customers using their own voice, so removing the artificial boundary.
DocSearles vs Ubi-Marketing : (essentially http://blogs.law.harvard.edu/doc/2007/09/28/go-from-hell/ (essentially looking for PullPlatforms)
Clue-train is perhaps the answer / rebuke to CorporationsArePsychopaths
Strange analogy : CluetrainAndCyberpunk
The Islamic Cluetrain? : http://blogalization.info/reorganization/?q=node/view/431